We are the authorised Servicely reseller in the United Kingdom and an official distributor across Central and Eastern Europe — bringing one of Australia's most innovative service management platforms to organisations ready to work smarter. Based in Reading, UK and Prague, Czech Republic.
Mid-sized companies & enterprises
The founders of 4breeze bring over two decades of professional experience across both worlds. For mid-sized organisations, our start-up culture means a partner who is flexible on commercial terms, moves at their speed, and still delivers on demanding requirements. For enterprise customers — including banks, telcos and central government — we equally understand what they require in terms of complexity, governance and data privacy.
Passionate about agentic AI
We are genuine enthusiasts when it comes to what agentic AI enables our customers to achieve and what it empowers us to do for them — across IT workflows, business processes and applications. We bring that enthusiasm and expertise to every engagement.
True partnership
We don't see ourselves as just a vendor or a supplier. We work as an extension of your team, because we believe that when two parties are genuinely aligned, the whole is greater than the sum of its parts. That collaborative spirit is at the heart of everything we do at 4breeze.
The platform behind everything we do
Why we chose Servicely AI
"When we were looking for a platform to build 4breeze around, we were looking for an all-inclusive, mighty platform — one that resolves the challenges of today and scales to achieve the aspirations of the years to come. Servicely was the answer."
— Petr Behavka, Founder
Sits in the gap between dominant but costly enterprise platforms and limited toolsets that cannot support advanced use cases
Built for organisations that need genuine complexity digitalised and automated
Ready for agentic AI out of the box — embedded GenAI throughout, not bolted on
Enterprise-grade quality without the enterprise-grade price tag
All-inclusive licensing model with limited effort required to deliver real value
One cloud-based platform connecting ITSM, HR, Customer Service, ITAM and more
Embedded GenAIITSMHR Service DeliveryITAMCustomer ServiceOrchestration & AutomationSelf-Service PortalLow Code / No CodeIntegrationsVirtual AgentContract ManagementIntegrated Risk Management
What we do
The full Servicely journey
From first deployment to continuous improvement and intelligent automation — we deliver end-to-end.
Accelerated Servicely Go-Live
Getting you live on Servicely quickly is what we do best. Drawing on deep experience in enterprise migrations and platform implementations, we lay the right foundations fast — requirements analysis, architecture, licensing, and any integrations your environment requires. Servicely's flexibility means we can connect to your existing systems without slowing things down.
Managed Services
Once you are live, we stay with you. We provide ongoing managed services for your Servicely platform — monitoring, supporting, and continuously improving your implementation so it keeps pace with your business. Think of us as your dedicated Servicely team, without the overhead of building one in-house.
Agentic AI Workflow Automation & Orchestration
This is where the real transformation happens. We design, build and orchestrate agentic AI workflows that automate complex IT and business processes — moving beyond traditional service management into a world where AI agents actively do the work. We help your people focus on what matters by letting agents handle the rest.
Proof of delivery
What we have actually delivered
Real engagements, real outcomes — across complex requirements and demanding timelines.
Under 90 days
Production go-lives delivered against contractual deadlines.
Complex integrations
Bi-directional workflows with third-party services and back-end systems.
Advanced business logic
Approvals, audit trails and evidence-based decisions, automated end to end.
Business-critical workflows
Beyond IT — into the operational core of the organisation.
Integrated Risk Management
IRM applications provided on the Servicely platform.
Trusted across
TransportLeisureFintechLogisticsPublic Sector
Customer success
We let the work speak for itself
Travel & Tourism · 2,500 employees
Global travel & destination management company
Challenge
The organisation had been a long-term user of an established enterprise ITSM platform. However, unlocking the capabilities they needed next — AI use cases, workflow approvals and advanced orchestration — would have required significant additional licensing investment that could not be justified against the expected return. They needed a smarter path forward.
What we did
Rapid migration to Servicely to meet the contractual end-of-life deadline. Accelerated ITSM go-live covering Service Catalogue, Request Management, Incident Management and Live Service Desk Chat — followed by embedded ITSM integrations with bi-directional workflow orchestration connecting to the customer's preferred third-party services.
Town planning, construction regulation & digital transformation authority
Challenge
Their legacy ITSM tool was too limited to support the organisation's growing IT maturity and digital ambitions — lacking the foundation needed to deliver a modern, reliable digital experience.
What we did
Rapid migration to Servicely, delivering an initial go-live on Service Catalogue with extensive business logic built in — covering approvals, audit trails and evidence of decisions. We also implemented Incident Management and extended Knowledge Management to end users in a straightforward, user-friendly way.
Under 90 daysComplex business logicApproval workflowsAudit & evidence
Join 4breeze
Best work happens when talented people are trusted to get on with it
We are building a team of people who believe in genuine work, positive customer relationships, and focused effort.
For seasoned professionals
If you have spent years in enterprise ITSM — consulting, developing, orchestrating complex solutions — and you are tired of navigating layers of bureaucracy before anything gets done, 4breeze might be exactly what you have been looking for. Here, you own your engagements end to end. No unnecessary sign-offs, no politics. Enterprise ITSM background expected.
Open roles
Servicely ITSM and Agentic AI Architect
Servicely Managed Services Lead
For those starting their career
If you have a programming background and you see agentic AI not as a threat but as an opportunity — to combine your technical skills with a deeper understanding of real business challenges — then 4breeze is a place where you can grow fast and make a real difference. Open, supportive culture that is also results-driven. Every person makes a tangible impact every week.
Open roles
Servicely AI Agents Operator
Servicely Developer
Let's talk
Whether you are exploring Servicely for the first time, considering a migration, or ready to put AI agents to work
